How to Prepare for NAC
Two categories of devices will require updates to be prepared for NAC
IT-Managed
Devices that are Duke-owned and maintained by DHTS or another IT support group. A majority of devices are "IT-Managed".
User-Managed
Devices that are either personal-owned or Duke-owned and maintained solely by the user (i.e. Does not use IT services to manage device). Note: A limited number of employees manage their own devices.
How to Ensure Your Device is NAC Ready
IT-Managed
IT-Managed devices will update automatically to be in compliance with NAC requirements. If your device is IT-Managed, then it is unlikely you will need to take action. If you would like to check if your device is NAC ready, follow the steps in this document.
User-Managed
If a device is not registered, users will be required to register via a pop-up window for the registration page. For Windows machines, a browser window will pop-up automatically for the NAC portal when connecting to the wired network. For MAC & Linux machines, users will need to open a browser window, navigate to Duke.edu and it will redirect to the NAC portal. Finally, follow the steps in this document to register the device.
Anti-Virus Requirements
| Windows | Mac & Linux |
|---|---|
| Crowdstrike (preferred) | Crowdstrike (preferred) |
| Microsoft Defender | Avast |
| Avast | Bitdefender |
| AVG |
Operating System Requirements
Operating systems supported include Windows, Mac and Linux where its vendor is providing security patches. Please visit the FAQ page for specific information pertaining to Linux supported operating systems.
NAC Registration Catalog Request
Click here for instructions to fill-out a Catalog Request for NAC in ServiceNow.
Host Name, IP, Hardware & Mac Addresses
Click here for instructions on how to find the host name, IP and hardware address for Apple, Linux and Windows operating systems, and media access control (MAC) addresses for devices that do not have operating systems.